Frequently asked questions(FAQ)

 

General

Sociend which is coined from two words “social” and “friend” is an online learning platform.

The Social Friend (Sociend) advantages include the ability to capture compliance training, reduce the amount of time and effort to managing organizational-wide learning, reduce skills gaps with to a better way to distribute and encourage a learning culture, and increase visibility to learning effectiveness to optimize programs.

Employees often learn from each other, and a majority of learning in an organization is informal learning – or learning in the flow of work. It’s important to encourage and capture organization-wide collaboration for increased productivity, social learning, and cross-team communication. 

A modern learning software should encourage collaborative learning – the ability to follow and share colleague updates, join communities, discuss projects and learning, and share appreciation and knowledge across multiple teams. As employee expectation and required skills shift, it’s important to capture informal learning, and drive increased adoption of a common learning system with modern capabilities.

We do not offer free trials. If you purchase and decide within 2 days that Sociend isn’t going to be the right fit for your project, you are eligible for reimbursement per our refund policy.

All we ask is that if you do encounter a roadblock that you reach out to our support team so that we can provide assistance ?.

We offer 24/5 support primarily via forums and email, which we have found to be the most efficient means for both our customers and our support staff.

Absolutely! You can get a share link for each course that allows an end-user to complete it without having to register first.